Customer Briefing Manager Consultant

Customer Briefing Manager Consultant

International Consulting Group Marketing (icg-sj.com/icg-marketing) located in Silicon Valley, is seeking a well-qualified Customer Briefing Manager Consultant for our leading high technology client.

The Customer Briefing Manager Consultant will support the Americas Customer Marketing team with their best-in-class customer briefing program to enhance the customer experience and drive sales. You will consult with sales teams to drive the delivery of high-impact briefings that meet customer and company objectives that will: improve customer satisfaction, strengthen account relationships, and increase revenue through the articulation of the company brand strategy and value proposition.

Consultant will expertly liaise cross-functionally with Sales, Product Marketing, Corporate Marketing, and Account Management to ensure briefings reflect all the positive aspects of the company. Requires high standards for representing the client company in a professional manner with prospects and customers, plus having the ability to create an extraordinary customer experience.

Location:

Onsite at Client HQ,  South Silicon Valley.

Compensation:

Depending on experience and market-rate competitive.

Duration:

Full-time, 40 /hours week. 1 year + ( multi-year extension very likely).

Requirements:

  • 5 plus years of Customer Briefing Center experience. Including several years as a manager with a mid to enterprise size technology company.
  • Proven track record of assuming all aspects of the Customer Briefing Manager’s role throughout the briefing lifecycle.
  • Capability to maintain expertise on Company’s corporate strategy, business units, products and solutions in order to provide effective counsel to sales teams.
  • Ability to build and strengthen relationships with key executives and BU leadership to influence and increase their participation.
  • Experience evangelizing the benefits of the customer Briefing Program to account executives by all appropriate means i.e. attend and present at Quarterly Business Reviews (QBRs).
  • Proven ability to establish and expand the criteria for Briefing quality, including quality of session agendas and presenters.
  • Adept at Identifying and continuously re-evaluating agenda topics required to tell the Company Story to diverse audiences (business and technical).
  • Ability to continuously re-evaluate briefing processes and practices to ensure efficiency.
  • Proficiency with measuring, analyzing and reporting briefing program statistics/success to Briefing Senior Management.
  • Successful at managing a CEC venue to ensure it runs effectively and has the latest content and demos.
  • Experience capturing customer insights and feedback during briefings that will inform intelligent strategy and planning.
  • BA/BS in Marketing, Communications, Business Administration or similar.

To Apply:

Please submit your relevant cover letter/email text including “Customer Briefing Manager Consultant”, and WORD-version Resume to: hr@icg-sj.com

Please note that no phone calls can be accepted. Only local S.F. Bay Area candidates will be considered.